3
days from delivery to request a return

Return & Refund Policy

This policy explains how returns, refunds, and exchanges work if there’s a problem with your order. Please let us know about any issues within three days of delivery to be eligible. Below are details on what you can return or exchange, how to request a refund, any exceptions, and how long the process takes. If we approve your refund, we’ll send it to the payment method you used for your purchase.

Return Topics
    Add a header to begin generating the table of contents
    Scroll to Top

    Date of last revision: 23 October, 2026

    Before you apply for a return, please read our Privacy Policy and Terms of Service. Check the sections about how we use your data, how long we keep it, and your rights to access or delete your information. By continuing, you confirm that you understand and agree to these policies. We may contact you with updates or to verify your identity for your return.

    Return window

    Our return policy lasts 3 days. The 3 days start on the day your order is delivered. If more than 3 days have passed since delivery, we can’t offer a refund or exchange.

    What can be returned?

    To be eligible for a return, your item must be:

    • Unused, unwashed, and in the same condition you received it
    • In its original packaging, with all tags attached
    • Accompanied by a receipt or other proof of purchase, such as your order number

    Note: Please don’t send your purchase back to the manufacturer.

    What can’t be returned?

    • If the item is impacted by heavy stains, liquids, or fire
    • This policy applies to products purchased during flash sales or special discount events (such as Eid, Puja, Black Friday, or Christmas). Only items purchased at the regular price are eligible for a return (refund).
    • Products that show clear signs of use, washing, or alteration

    How to return an item?

    • Contact us within 3 days of delivery. When you request a return, include your order number, explain why you want to return the item, and send several clear photos from different angles. Please include close-up photos that clearly show any defects, damage, or problems.
    • Wait for our confirmation. We’ll let you know whether we've accepted the return and where to send the item.
    • Send the item back at your own expense. Pack it securely in its original packaging with all tags attached.
    • We inspect it. Once we receive your return, we’ll message you to confirm it arrived and let you know if your refund is approved or rejected.

    Refunds

    If your refund is approved, we’ll send the money back to the payment method you used for your order (bank, card, or mobile wallet). We can’t refund to a different account or payment method. You’re responsible for the original shipping cost and the cost to return the item. We only refund these costs if the return is our fault, such as if the item is damaged, defective, or not what you ordered.

    After approval, it can ake 7 to 10 working days for your refund to appear in your account, card, or mobile wallet.

    Partial refunds

    In some cases, you may receive a partial refund instead of a full refund. The reasons for this are as follows:

    • The product shows signs of wear or visible marks sustained during delivery, or its color has altered due to the accumulation of dust.
    • The product is no longer in its original condition, or parts are missing—and this has not occurred due to any fault on our part.

    Late or missing refunds

    If you have not yet received your refund, please follow the steps below:

    1. Check your bank account, card statement, or mobile wallet again.
    2. Contact your card issuer or mobile wallet service provider; it may take some time for the refunded amount to be credited.
    3. Reach out to your bank, as it can sometimes take a while for a refund to be reflected in your account.

    If you still haven't received your refund after following these steps, don't hesitate to contact us.

    Exchange

    If you wish to exchange your product for a different size or color, please contact us within 3 days of delivery. The product must be unused and in its original packaging. Exchanges are subject to stock availability; if the item you desire is not in stock, we will provide a refund. You will be responsible for all delivery costs associated with the exchange.

    Products purchased during special promotional events (such as Eid, Puja, Black Friday, or Christmas, etc.), you may exchange the product if it arrives damaged, is the wrong color, or is not the item you originally ordered. But Products purchased during flash sales cannot be exchanged.

    Damaged or wrong items

    If the item you ordered is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery. Kindly provide your order number along with photographs of the product and its packaging. We will either replace the item or issue a refund to your original payment method; we will also cover the shipping costs for returning the item.