Shipping Policy

This policy tells you where Style Vely delivers, how long delivery takes, and what it costs. It also explains what to do if your package is damaged or incorrect. You’ll find details on how we confirm and deliver your order, payment options, how to track your package, what happens if delivery fails, and how to report problems. All the important shipping and customer support information is here.

Shipping Topics
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    Last updated: 26 October, 2026

    Delivery areas

    We deliver to all districts in Bangladesh. Our trusted courier partners help ensure your package arrives safely and on time.

    Order processing

    We confirm orders by phone, WhatsApp, or SMS before shipping. Please keep your phone nearby after you place an order. We pack confirmed orders and give them to the courier within 1 to 2 working days.

    If you order on a Friday, public holiday, or during a sale, it may take 1–2 extra days to process your order. For example, if you order on a Friday, we will start processing it on the next working day, and it could take up to two more days.

    Delivery time and charges

    The table below shows the delivery area, estimated delivery time, and delivery charge:
    Delivery Area Estimated Delivery Time Delivery Charge
    Inside Dhaka 1–3 working days ৳80
    Outside Dhaka 3–5 working days ৳130

    Your delivery time starts after we confirm and send your order. Sometimes, delays can happen because of bad weather, strikes, political events, or courier problems. If your delivery is delayed, we will let you know and keep you updated. You will always see the delivery charge at checkout before you pay.

    Payment on delivery

    Cash on delivery is available everywhere in Bangladesh. Please have the exact amount ready when the courier arrives. You can also use the online payment options shown at checkout.

    Order tracking

    After we ship your order, we will send you the courier details by SMS, WhatsApp, or email so you can track your parcel. If you do not get tracking details within 3 working days of confirming your order, please contact us.

    Receiving your order

    When your package arrives, check it in front of the delivery person. Make sure there is no damage, broken seal, missing item, or anything that looks wrong before you accept it. If the package is torn, opened, visibly damaged, or contains the wrong item, do not accept it. Let the courier know and contact us immediately.

    If you are not available, the courier will try to call you. If they cannot reach you after several tries, the parcel may be returned to us.

    Wrong address or failed delivery

    Please check that your name, phone number, and address are correct when you order. If delivery fails because of incorrect details, we cannot take responsibility. If a package is returned to us, we will ask you to confirm or update your information and try to deliver again. You may need to pay the delivery charge again for the second attempt.

    Damaged, missing, or wrong items

    If your order arrives damaged, incomplete, or is not what you ordered, please let us know within 24 hours of delivery. To report a problem, email or message our customer support team with your order number, a short description of the issue, and clear photos of the item and its packaging. Once we get your report, we will review your case and let you know the next steps. Based on our review and our Return & Refund Policy, we will arrange a replacement or a refund. Style Vely is committed to resolving your concerns quickly and ensuring you are satisfied with our service.

    Changes to this policy

    We may update this Shipping Policy from time to time. The version shown here applies to your order.

    Contact us

    Style Vely

    Phone / WhatsApp: +88019711-16427

    Email: info@stylevely.com

    Address: Uttara, Dhaka, Bangladesh